Frequently Asked Questions

Everything you need to know about shopping with HomewithPets.

🚚 Shipping & Delivery

How long does delivery take?

We deliver within 8–11 business days via Aramex. Once your order is dispatched, you'll be able to track it using the link below.

How do I track my order?

You can track your order using the Aramex Store to Door tracking portal:
https://storetodoor.aramex.co.za

Do you offer free shipping?

Please check our store for current shipping promotions and free shipping thresholds.

🔄 Returns & Refunds

What is your return policy?

We want you and your pets to be happy! If you're not satisfied with your purchase, please contact us within 7 days of receiving your order to arrange a return or exchange.

How do I start a return?

Simply reach out to us via email and we'll guide you through the process.

📦 Orders

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. We'll do our best to accommodate changes before your order is dispatched.

I received the wrong item — what do I do?

We're sorry about that! Please contact us via email with your order number and a photo of the item received, and we'll sort it out right away.

📬 Contact Us

How can I get in touch?

You can reach us via email and we'll get back to you as soon as possible. We love hearing from our customers and their pets! 🐾